Usage fee

Please confirm before booking
This is an appointment for online medical treatment (video call).

• The consultation start time may be delayed by 10-15 minutes.
• Please download the ‘Zoom’ app for online consultations.
• Online consultations are not available for traumatic injuries such as fractures. Please visit a nearby medical institution.
• During the online medical examination, if it is deemed urgent, the service may be interrupted, the accommodation may be contacted and emergency services may be requested.
• Some medications, such as psychotropic drugs and sleeping pills, cannot be prescribed during online medical treatment.
• Children under 6 years old are not eligible for this consultation service. Please visit a nearby medical institution.
• This service is only available at accommodation facilities that have a contract with M3 Career.
• This service is available only in Japan. It cannot be used outside Japan.
• Please ensure that your internet connection meets the necessary requirements for the provision of online medical treatment. (If the Wi-Fi environment at the facility is unstable, please use mobile data communication.)
• Please receive treatment in a quiet environment, such as a private room.
• If a family member will be present, please check with the doctor or nurse before the consultation.
• If necessary, borrow a thermometer from the hotel.
• If you are covered by an insurance company, please check with your insurance company yourself. We do not check with insurance companies.
• The medical treatment is at your own expense and is not covered by Japanese Public Health Insurance.
• You will receive this information by e-mail, so we will need your e-mail address.
• Register your passport photo at the time of appointment, and we will verify your identity on the screen at the time of medical examination.
• Be sure to turn on the screen so that the entire face is visible.
• Be prepared to have a power source that can stay connected or charged for the duration of the consultation.

Cancellation policy

• In the event of cancellation at the convenience of the customer after payment has been made, an amount equivalent to the usage fee will be charged as a cancellation fee.
• If payment is not confirmed within 30 minutes of the appointment reservation, your application will be canceled.